Guarantee and returns


PHD guarantees all its products against faults in manufacture and materials for the life of the product, subject to the limitations of normal wear and tear. Items found to be faulty on inspection will be replaced or repaired (at our option) free-of-charge. We will also quote for repairs to products that have been damaged by accident, misuse or terminal old age, if they are returned to us clean. This guarantee is in addition to your statutory rights.

Returns and Exchanges

Website customers are entitled to return any standard product for a full refund of the purchase price on condition:

  1. that the item is returned unused in 'as new' condition.
  2. that the return is made within 30 days.
  3. that you contact the PHD office for a returns form and reference number. Tel: 01423 711212 / email:
  4. Customer pays return postage.

This refund policy also covers size 'swaps'.

Specially made items (e.g. Design Your Own Sleeping Bags, and Custom Sized Clothing) and products modified to personal specifications) are not returnable and cannot be swapped.

All of the above refers to the return of normal fault-free product. For product complaints please refer to the PHD Guarantee (see above).