Ordering & Payment
Please note: because we mostly make to order, it takes up to 20 WORKING days for orders to be manufactured ready for dispatch, however demand is currently high and in some circumstances it may take longer. Your item may be dispatched sooner if we have it in stock. If you have a deadline or expedition departure date please contact us. We will try our best to accommodate.
All our products can be purchased securely by credit or debit card through this website. We use a fully secure ordering process using high strength 128bit SSL encryption. At no point during the transaction do any of your card details get passed unencrypted over the Internet.
We also accept payment by cheque and bank transfer, and we take credit card orders by telephone. Please contact us if you would prefer to pay this way.
Personal data (name and contact details) will be used only for the purposes of posting your order, contacting you if there is a query with your order, or sending an occasional newsletter from ourselves (if you have opted in). Details will not be used for any other purpose, nor passed on to any third parties.
The prices shown on this website include VAT at 20%. VAT is payable if you are ordering for delivery in the UK or EU. If you are ordering for delivery outside the EU, VAT does not apply and 20% will be deducted from the prices shown at time of order.
Import duties, local taxes and handling charges may apply in countries outside UK. In most cases these are not included in the PHD price and are strictly the responsibility of the customer.
Orders up to the value of £600* can be imported into the USA free of duty. For orders over the value of £600,* import duty is payable. To speed up clearance through customs we, as the sender, settle duties, taxes, and handling charges on your behalf. The fees for this (approximately +65%) will be added to orders over the value of £600 as you checkout.
*Because customers from the US pay no sales tax (VAT) and the prices on our websites include VAT, any product listed at a price of approximately £720 or less can be imported duty free into the USA.
To improve our delivery service to customers in the USA we ship all goods using a premium rate courier that provides an online tracking service.
Prices shown in US dollars, Euros, and other currencies are for guidance only. We charge in pounds sterling (the final total is shown on the checkout page hosted by our secure payment provider, SECPay). You should check with your local bank for the exchange rate they use and any other charges they make for credit card transactions in pounds sterling.
Expedition discounts are available for group orders. Please contact us for details.