Ordering & Payment
Please note: because we make to order, it normally takes 3–4 weeks for orders to be manufactured ready for dispatch. Our advice: order early! If you have a deadline or expedition departure date please contact us. We will try our best to accommodate. Why it's worth the wait. Please note: Our factory and office staff are on holiday 21st December -- 2nd January, inclusive. Any enquiries or orders placed during this time will be dealt with on our return on 3rd January 2024.
All our products can be purchased securely by credit or debit card through this website. We use a fully secure ordering process using high strength 128bit SSL encryption. At no point during the transaction do any of your card details get passed unencrypted over the Internet.
We also accept payment by cheque and bank transfer, and we take credit card orders by telephone. Please contact us if you would prefer to pay this way.
Personal data (name and contact details) will be used only for the purposes of posting your order, contacting you if there is a query with your order, or sending an occasional newsletter from ourselves (if you have opted in). Details will not be used for any other purpose, nor passed on to any third parties.
The prices shown on this website include VAT at 20%. VAT is payable if you are ordering for delivery in the UK. If you are ordering for delivery outside the UK, VAT does not apply and it will be deducted from the prices shown at time of order.
Import duties, local taxes and handling charges may apply in countries outside UK. In most cases these are not included in the PHD price and are strictly the responsibility of the customer. For clients in the USA see "Import duty (USA)", below.
Orders up to the value of £600* can be imported into the USA free of duty (de Minimis Value (section 321)). For orders over the value of £600,* import duty is payable. To speed up clearance through customs we, as the sender, settle duties, taxes, and handling charges on your behalf. The fees for this (approximately +20%) will be added to orders over the value of £600 as you checkout.
*The full retail price as shown on our website.
To improve our delivery service to customers in the USA we ship all goods using a premium rate courier that provides an online tracking service.
Prices shown in US dollars, Euros, and other currencies are for guidance only. We charge in pounds sterling (the final total is shown on the checkout page hosted by our secure payment provider, Opayo). You should check with your local bank for the exchange rate they use and any other charges they make for debit/credit card transactions in pounds sterling.
Expedition discounts are available for group orders. Please contact us for details.